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Enterprise Resource Planning (ERP) A Managerial and Technical Prospective written by S. Parthasarathy.
Contents


Preface         ............................................................................................................... v
Chapter-1 Introduction to ERP ...................................................................................... 1
1.1  Benefits of an ERP System .......................................................................................................................2
1.2  Limitations of the ERP System ...............................................................................................................5
1.3  What do ERP systems cover? ..................................................................................................................5
1.4  Challenges for Small and Midsize businesses today ..........................................................................7
Chapter-2 Evolution of ERP  ........................................................................................... 9
2.1  Manufacturing Strategies ...................................................................................................................... 10
2.2  Material Requirements Planning (MRP) ............................................................................................ 10
2.3  Manufacturing Resource Planning (MRP II) ..................................................................................... 12
2.4  Conceptual Framework of ERP ............................................................................................................ 14
Chapter-3 ERP  Modules ................................................................................................ 17
3.1  Finance Module ...................................................................................................................................... 18
3.2  Human Resource Management (HR) Module ................................................................................... 21
3.3  Materials Management (MM) Module ............................................................................................... 23
3.4  Sales and Distribution Module ............................................................................................................ 26
Chapter-4 ERP  Software Selection .............................................................................. 31
4.1  Issues in ERP Software Selection ......................................................................................................... 31
4.2  ERP Software Selection Criteria .......................................................................................................... 31
4.3  Methods in ERP Software Selection ................................................................................................... 32
4.4  Cost Benefit Analysis ............................................................................................................................. 32
4.5  ERP Software Selection Process ........................................................................................................... 32
Chapter-5 ERP  Implementation ................................................................................... 35
5.1  Approaches to Study ERP Implementation ....................................................................................... 36
5.2  Different Perspectives in ERP Implementation ................................................................................. 36
5.3  Minimizing Customization .................................................................................................................. 38
5.4  Characteristics of ERP Systems ............................................................................................................ 39
5.5  Critical Success Factors for ERP Implementation ............................................................................ 40
5.6  Astonishing Facts in ERP Implementation ........................................................................................ 40
5.7  ERP Implementation Strategy .............................................................................................................. 41
5.8  Phases in ERP Implementation ............................................................................................................ 43
5.9  Benefits Realization in ERP Implementation ................................................................................... 47
5.10  Change Management Issues ............................................................................................................... 47

Chapter-6 Impact of Operating System on ERP .........................................................  50
6.1  Functions of an operating system ........................................................................................................ 50
6.2  Unix and Linux An Overview ............................................................................................................ 51
6.3  Linux in an ERP World .......................................................................................................................... 51
6.3.1  ERP Users in Linux Environment ............................................................................................ 53
6.4  How ERP vendors view different operating system? ....................................................................... 54
6.5  Migrating the ERP from one operating system to another ............................................................. 55
6.6  Manag ing new ERP environment ........................................................................................................ 56
6.7  Impact of operating system on ERP .................................................................................................... 56
Chapter-7 Supply Chain Management (SCM)  ............................................................. 59
7.1  Objectives of Supply Chain Management ......................................................................................... 59
7.2  Computer-Integrated Supply Chain Management Systems ...........................................................  60
7.3  CAD and CAM ........................................................................................................................................ 60
7.4  Elements in Supply Chain Management ............................................................................................ 61
7.5  Roadmap to Better Supply Chain Management ............................................................................... 61
7.6  Decision Making in Supply Chain Management ............................................................................. 62
7.7  Supply Chain Management Model ..................................................................................................... 63
7.8  Impact of ERP on SCM .......................................................................................................................... 64
7.9  ERP, SCM and E-Business .................................................................................................................... 65
7.10 SCM and IT ............................................................................................................................................. 65
7.11 ERP and SCM - A Comparison ............................................................................................................ 66
Chapter-8 ERP  and  CRM ........................................................................................68
8.1  Introduction to CRM .............................................................................................................................. 68
8.2  Need for CRM .......................................................................................................................................... 69
8.3  Components of CRM ............................................................................................................................. 70
8.4  Different Dimensions of CRM .............................................................................................................. 71
8.5  CRM Environment .................................................................................................................................. 72
8.6  Data Mining and Data Warehousing in CRM ................................................................................... 73
8.7  Features of Dynamic CRM system ...................................................................................................... 75
8.8  Features of CRM from SAP ................................................................................................................... 76
8.9  An ERP- CRM Business Solution ....................................................................................................... 77
Chapter-9 ERP  and  .NET .......................................................................................81
9.1  .NET Technology -- An overview ........................................................................................................ 82
9.2  Why .NET software is better software? ............................................................................................... 82
9.3  What makes a good ERP system? ........................................................................................................ 83
9.4  The fusion of .NET technology and ERP ........................................................................................... 84
9.5  Impact of .NET technology on ERP .................................................................................................... 85
9.6  An ERP product built using .NET - A Discussion ............................................................................ 86
Chapter-10 ERP  Vendor ................................................................................................ 91
10.1    SAP ........................................................................................................................................................ 91
10.2    Oracle Corporation ............................................................................................................................. 94
10.3    J.D. Edwards ......................................................................................................................................... 94
10.4    The Baan Co. ....................................................................................................................................... 94
10.5    System Software Associates (Ssa) .................................................................................................... 94
10.6    MK Group/Acacia Technologies ..................................................................................................... 95
10.7    JBA International ................................................................................................................................ 95
10.8    Marcam Corp./Mapics Inc. ................................................................................................................ 95
10.9    Intentia .................................................................................................................................................. 96
10.10  QAD Inc. ............................................................................................................................................... 96
10.11  Intuitive Manufacturing Systems .................................................................................................... 96
10.12  Compiere .............................................................................................................................................. 97
10.13  Ramco Systems ................................................................................................................................... 97
Chapter-11 ERP  Case  Studies ..................................................................................... 101
Chapter-12 Business Modeling Using  UML ............................................................... 120
12.1    Business Modeling ........................................................................................................................... 120
12.2    Business Modeling with the UML ................................................................................................ 121
12.3    UML Business Use Case .................................................................................................................. 122
12.4    UML Business Activity Diagram ................................................................................................... 123
12.5    UML Class Diagrams ....................................................................................................................... 123
12.6    UML Sequence Diagram ................................................................................................................. 124
12.7    Application ........................................................................................................................................ 124
Acronyms and  Abbreviations ..................................................................................... 127

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